General Policies


Refunds

Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions.

Holiday Reservations are also non-refundable.

Pets

Pets are allowed in some of the cabins with a $50 non-refundable fee.

Pets are the responsibility of the owner. Please be courteous and cleanup after your pets.

Pets must always be kept on a leash outside of the cabin. No aggressive pets allowed.

Prohibited

Smoking of any kind is prohibited in any of the cabins. You may smoke on your deck or the surrounding area as needed.

Any violation of this policy will result in a charge of $250 to properly clean your cabin.

Fireworks, firearms, loud and disorderly conduct are all strictly prohibited as well.

Do not disturb any of the local animals that may be passing through – this includes throwing rocks, feeding fish, etc. – parents will be held responsible for their children.

Cabin Check-In / Check-Out


Check-In / Check-Out Times

Check-in begins at 3 PM. (Early check in is on a case by case basis)

Check-out is 11 AM.

Phone Call

You will receive a phone call prior to your arrival with detailed instructions about your stay with us.

** if unable to reach you by phone, then you will receive an e-mail

Cabin Info Book

There will be a cabin book loaded with all sorts of information on the kitchen table. It will have information on the property, as well as the surrounding area.

Payment / Cancellation Policies


When You Will Be Charged

Once you make your reservation, you will be charged 1 nights stay as a deposit. (Plus tax)

If you are arriving within 2 weeks, then you will be charged for your entire reservation.

If you are coming outside of 2 weeks, then you will be charged the balance 2 weeks prior to your arrival.

Charges will appear as P&B Enterprises or Maggie Valley Cabin Rentals.

Canceling / No Show

If you need to cancel outside of 2 weeks from your scheduled arrival, then you will receive a refund – minus a $25 admin fee.

If you need to cancel within 2 weeks of your arrival, then there is no refund. You may select different dates. (One time only, to be used within 1 year of the original reservation date and not over a holiday)

No shows will be charged in full, and will not receive a refund.